Dash & Lumiere
Bridging the Gap Between Technology and Human Potential
Our Story: Technology Empowering People
For years, our founder worked in the corporate world, where the pursuit of profits often overshadowed the human impact of decisions. A turning point came during a trip to Nepal, where the potential of technology to bridge gaps and empower communities became clear.
Dash & Lumiere was born from the belief that technology should empower, not exploit. We partner with businesses and changemakers who share this vision, ensuring that every system we design, every line of code we write, and every call center we optimize helps real people thrive.
Our Services: Tailored IT and Call Center Solutions
As an IT consulting company specializing in call centers, we offer a wide range of services to improve technology, efficiency, and customer experience. From IT Infrastructure & Cloud Solutions to Digital Transformation & AI Innovation, we provide the tools and expertise your business needs to succeed.
IT Infrastructure & Cloud Solutions
- Call Center Technology Setup: Deployment of VoIP, IVR, CRM, and omnichannel platforms.
- Cloud Migration & Hosting: Moving call center operations to AWS, Azure, or Google Cloud.
- Network & Security Optimization: Ensuring high uptime, data protection, and compliance (PCI-DSS, HIPAA).
Call Center Software & Automation
- Omnichannel Contact Center Solutions: Integrating voice, email, chat, social media, and SMS.
- AI & Chatbot Implementation: Deploying AI-driven virtual agents for 24/7 customer support.
- IVR & Call Routing Optimization: Improving call flow, reducing wait times, and enhancing self-service.
CRM & Customer Experience (CX) Enhancement
- CRM Integration (Salesforce, Zendesk, HubSpot): Streamlining customer data and agent workflows.
- Customer Journey Analytics: Tracking interactions to improve satisfaction and retention.
- Sentiment Analysis & Speech Analytics: Using AI to monitor call quality and agent performance.
IT Infrastructure & Cloud Workforce Optimization (WFO) & Agent Productivity
- Workforce Management (WFM) Tools: Forecasting, scheduling, and real-time monitoring.
- Quality Assurance (QA) & Call Monitoring: Automated scoring and feedback for agents.
- Agent Training & AI Coaching: AI-powered tools to guide agents during calls.
Business Process Outsourcing (BPO) Consulting
- BPO Vendor Selection & Management: Helping choose the right outsourcing partner.
- Cost Optimization & SLA Management: Ensuring service-level agreements are met efficiently.
- Offshore/Nearshore Call Center Setup: Assisting with global expansion and labor arbitrage.
Cybersecurity & Compliance
- Fraud Detection & Prevention: Securing call centers from social engineering scams.
- Data Privacy & Compliance: GDPR, CCPA, and industry-specific regulations.
- Secure Payment Processing: PCI compliance for call centers handling transactions.
Digital Transformation & AI Innovation
- Conversational AI & Voice Assistants: Implementing Google Dialogflow, Amazon Lex.
- Predictive Analytics for Call Volumes: AI-driven forecasting to optimize staffing.
- RPA (Robotic Process Automation): Automating repetitive back-office tasks.
Disaster Recovery & Business Continuity
- Backup & Redundancy Solutions: Ensuring 24/7 call center availability.
- Failover Systems & Crisis Management: Minimizing downtime during outages.
Why Choose Dash & Lumiere?
We’re more than just an IT consulting company. We’re your tech partner, committed to bridging the gap between technology and human potential.
Tailored Simplicity
No Bloat, Just What Works
Dependable & Secure
Your Operations, Always On
Affordable Innovation
Future-Ready, Not Budget-Breaking
Ready to Bridge the Gap?
Contact us today and let’s start building a brighter, more connected future for your business.
Email: namaste@dashandlumiere.com
